13647 Montfort Drive
Dallas, TX 75240
Hospitality Rule N° 1 »
Treat every person you meet with respect and kindness. (In this business, you meet a lot of people.)
If people don’t like you, you probably shouldn’t be in the hospitality business. We’ve done well over the last 40 years because we treat folks the way we like being treated. So we’re not losing any sleep. (And neither are our customers.)
Hospitality Rule N° 2 »
We’re not in this business to lose sleep.
Our customers deserve a good night’s rest. Our property employees deserve to be rewarded for great work. Our executives deserve more family time and less overtime. At TWH, we have a culture of caring that, frankly, every operator should have. After all, hospitality’s the name of the game.
Hospitality Rule N° 3 »
There is no place like home. (But we sure give yours a run for its money.)
Epic rooms. 32 inch HDTVs with free premium channels. Heated pools and spas. Luxurious bedding packages. All you need are your kids and your better half, and you’ll be saying, “TWH property, sweet TWH property.”
Hospitality Rule N° 4 »
“Welcome” is the most reassuring word in the world.
And because we manage more than 30 properties throughout the country, you hear people say, “Welcome!”, a lot – from Charlotte to Tucson.
Hospitality Rule N° 5 »
Providing guests with a good night’s rest means never resting on your laurels.
Laundry service. Room service. Any-kind-of-service service. We go to great lengths to make sure a guest has a great stay. Rest assured.
Hospitality Rule N° 6 »
If you have the drive, you can thrive.
When a company’s entrepreneurial spirit is extended to every employee, it’s a lot easier to get up to go to work. That’s because you have a day ahead of you where anything’s possible. Where you’re gonna be rewarded for your hard work instead of feeling like a cog. So carpe de-morning.
Hospitality Rule N° 7 »
To make your guests feel like family, you have to start with your employees.
Treating employees like family has always been a part of the culture created by Gene, our founder. In fact, it’s not uncommon to see Gene’s wife Nancy at our headquarters. She still oversees the interior design of all of our hotels. Thanks, Mom.
Hospitality Rule N° 8 »
Provide your guests with a little peace and quiet, and they’ll shout about it.
When guests like staying with you, word spreads. And so do your locations. That’s why we’re aggressively expanding throughout the Southwest. We believe guests deserve a little R&R, no matter where they are traveling. Hear what we’re saying?
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